Capitec Bank internal processes - what a joke!!!

Upon application for a credit card more than a year ago I was advised that the debit order date for payment of the credit card will be the date that my salary gets paid. I was told this was Capitec policy. I did advise that its best to make the debit order date the following day to ensure that funds are available in my own bank (not Capitec). Notwithstanding Capitec runs a debit order at 1 second past midnight (before my salary gets paid into my personal bank). The debit order fails without Capitec advising me. They don't run the debit order again. On the 12th day of the next month, I received an sms from Capitec about the arrears... what follows is the most unprofessional experience that a I wasn't prepared for as a Customer. I make the time to call the credit card division of Capitec. After telling them my story, they change the debit order date to two days later from 27th to the 29th. I make arrangements to pay the arrears within 3 payments. I call the Customer Complaints Manager Miss Nazley Powel whom to this day after seven emails has still not returned my call. I received a number of 087 calls with 1 ring on my mobile, then an email that she is trying to reach me. When i return the call to 087... it doesn't dial through. Notwithstanding having made arrangements to pay the arrears over three months, I am inundated by calls from various people at Capitec that no arrangements have been made to date, yet, the first of three payments was made by debit order. It is obvious that Capitec Staff are not on the same page or system. No wonder the drop in recent ratings. Capitec Customer Complaints ... Nazley Powel... what a JOKE!

It seems the buck stops with Nazley Powel and you cant elevate this bad service beyond the her. What to do? will someone at Capitec not reporting to Nazley Powel please call me Yacoob Hartley ***