Capitec bank Insure

Capitec bank funeral insure is really inconsiderate and worst i submitted a funeral claim on the 7th January 2025, they still haven't paid as they claim to pay within 24hrs. on the app the status shows "claim closed" but at the branch they say it was send for 2nd assessment with no communication to me whatsoever its the 9th Jan 2025 still waiting, we hear about these things but you will never think they will happen to you and will not advise anyone to that bank again.....Capitec Bank insure i need to bury my mother!!!