Capitec Bank insurance service very,very bad service

Attach is my first review and Capitec Bank's answer. Up to today I did not get any phone cal or e-mail to solve my problem with my retrenchment claim. In my eyes Capitec Bank is *****ing my retrenchment instalments and they show me what they feel and think of their customers or they want to punish me now for putting them on Hello Peter. If your service is poor then it is my right to do it or complain. I am really now very unhappy with Capitec Bank. I always told people what nice service I get from the Capitec Bank in Knysna but looks like Capitec Bank's other divisions are giving very bad service.

5 reviews | Active since Jun 2013

10 May 2021, 00:07 Capitec Bank Loan and Credit Card Insurance.**********082 I have a Loan and Credit Card with Capitec Bank in Knysna Mall. I was retrenched 31 March 2021. I have retrenchment insurance on both loan and Credit Card. My accounts is update and my loan is paid a few months ahead. It shows that i must pat still 13 months but i owe about 3 months payment. When i got all my retrenchment papers I went to the Capitec Bank at Knysna Mall and Counter 9 helped me. She was very friendly and helpful. She filled my claim and very quick. I felt less stress in the way she helped me. On Friday 30 April 2021 I went to Capitec Bank Knysna Mall and went to the same lady at Counter 9. She looked up my claim and said to me that the claim is still active and in progress and it will take up to 1 month. She send them an e- mail again and she told them that i do not have money to pay these two accounts.My problem is that i am stressed because Capitec Bank send me threatening sms' s that my accounts is in arrears and that i will not have insurance on my two accounts if it was not up to date. I went long before due date to organise my claim and now they come with threats. Because of them i will now get a bad credit reference. The other bad thing about this claim is that in 30 days not one person contact me that they received my claime. If i was a bad payer i could understand. This is now my second problem. When we went in lockdown i also went to the bank to tell them that we will not get a full salary. I went to Capitec Bank at Knysna Square,me and my wife. She also got a loan and Credit Card. The two consultants put us both on the phone to the insurance department. Me and my wife came out with different results on each with the same accounts and me and my wife worked for the same company and get the same salaries. My wife got a 3 month relief on her payments and me must pay my Credit Card in full and my loan they gave me a reduced payment on my instalment. I feel like going back to Nedbank because 11 years ago when I was retrenched the Nedbank insurance sorted me and my wife out in a few days. I feel very disappointed and stabbed in the back. My son is so upset that he opened him an account at FNB. My son also got an account at Capitec Bank. He just finished grade 12 and is starting to work now in June 2021.

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Business reply Capitec Bank's reply: 10 May 2021, 07:08

Good day Andrew

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank