Capitec bank insisting my transactions are not *****elent, but it is!

I have recently been a victim of ***** to my Capitec Bank savings account. Account i barely use since it’s not my primary account. Right after my account received money as well! I was sitting in a meeting when 2 transactions came through on my phone to alibaba.com, i immediately phoned capitec bank and i stopped my card. I also went to the branch that afternoon to make sure the case is open and to get another bank card also decreasing my limits since these emptied my account. I received a call this evening where i was told that they can confirm that the transactions are not ********** since i apparently received OTP’s, but i did honestly not receive any of this. The best is, these transactions showed as unprocessed and the bank could intervene and stop the transactions which happened on the 15th of July. I am truly unhappy with this! I also phoned the bank yesterday after i noticed another amount went off my bank account which was on the 11th of July from spadffe.com which looks like a very suspicious website. They insisted they advise me not to investigate the transaction since it was R33, but the investigation fee is R160. I for sure did not use my card then either! I am absolutely livid and i want to know how must i just accept throwing money i work really hard for away. What can be done by this???? I have seen a lot of ***** posts about alibaba and now i have seen a lot on hellopeter about capitec bank!