Capitec Bank Insecured online transaction

I have was trying to do an online purchase and i did not complete the transaction, as i needed to log in to internet banking of which i was not sure if i had signed up for and therefore did not have log in details. to my surprise, the transaction went through without the online authorisation. This simply means online transactions with capitec bank are not secured. I went to the bank to get the transaction reserved and i had sent all docs needed on the 27th Dec 2018 and was told it will take 7 working days. 10 days later, i went to the bank again, to be told that i will get a call to say money is in my account in 3 days. Five days later i received a portion of the money. Two days later i went to the bank to ask what is the delay with my request and i was told it will take 30 days because it has been escalated to Card Div. I was told again that i will get another call from the supervisor from Bryanston and nothing has happened. This is frustration!!