Capitec bank *****ing our money

I have a Capitec account and so does my wife .I made a transfer of R10 000 through my Capitec app to my wife. I then made a similar payment couple days later. The balance ok n her app showed R17 500 . When I queried with the bank as to why . They said that R2500 was put on hold on my wife's account. And is under investigation.She didn't get any feedback for 2eeeks and went back to the bank . When she query as to why she didn't get feedback. The teller says that we won't get any feedback Coz if any funds are reversed it will go back to the person who put a hold., really so I must just except that I got ****** by my bank foyR2500.. Then 2weeks later on the morning we go to get feedback from the bank another amount of R2500 is put on hold on n my account this time . I have spoken to staff at the phoenix plaza Capitec branch and I got no joy . They basically telling me to except the fact that this happens and it is a normal thing and it won't get my money back😡