Capitec bank *****ing my monies

Capitec bank is literally the worst bank you can bank with. On the 20th August 2024 my husband recieved a payment to the amount of R90000.00 from a client, which he paid into my account. The monies reflected and the next day the available balance showed less the R90000.00. I called Capitec and they said that there was a hold on the funds and that the person that initially paid my husband should go into the bank as Capitec cannot get hold of him. He then did so and Capitec sent me a SMS on the 22nd to say that this will be resolved in 4 hours. 4 hours later, nothing has reflected and I decided to go to the bank again. This time they said that must husband must forward the proof of payment to ***** department, which we did. They then said that it will be resolved within 4 hours from then. 4 hours later and still nothing. This is ridiculous!!! I am so frustrated. Capitec just does not care. My husband uses this funds for his business and is unable to make transactions of this amounts. Hence, he is loosing business.

I have read previous reviews on people that had the same issue and ended up waiting for months. I'm not even sure if it has been resolved. I want to close all my accounts with Capitec. They are the worst. ***** department doesn't have a contact number and everything has to be done via email. They are going back and forth with me.

I need some legal advice on this matter