Capitec Bank *****ing my money

First off all, debit orders for both my Credit Card and Access Facility went off long before my salary date. Capitec Bank have a long trail to know when my salary date is, why would you decide to take payments earlier?

Because YOU, Capitec Bank, changed my debit order date in December, it declined. WHY did my debit order decline, you ask, because I did not miraculously received my salary earlier and I am not like the rest of your clients who actually get a bonus in December.

After receiving my salary in January (ON MY NORMAL SALARY DATE) I made a payment towards my credit card and an arrangement to pay the "so called" arrears on my Access Facility.

I then went to buy groceries and got humiliated infront of everyone because my Credit Card is declining! Thinking it could be an issue with the Credit Card, I tried to transfer a small amount back to my Savings Account but YOU (Capitec) would not allow this to happen, trying my very last option to send cash to my Fiance, YOU (Capitec) do not allow that.

Humiliating enough as it is I left my whole trolley of groceries and went straight to the nearest branch for assistance.

The consultant was unable to assist and made more than 1 phone call where the final answer was that only the area manager will be able to assist on Monday, tell me how do you have a branch open on a Saturday but no one else available to assist with an issue like this?

I made a ****ing payment towards my Credit Card, I transferred my whole ****ing salary and made an arrangement to pay the so called arrears on the Access Facility and now I am unable to use MY MONEY!

The branch manager advised that this will be sorted on Monday 08 January 2024, if this is not sorted by then, you wil hear from me until this gets sorted!