MA
Michael A
1 reviews | Active since Feb 2020
21 Apr 2020, 12:27
Capitec bank inefficiency
We are offered options to help us with our debt in this struggling time but the avenues to engage our lenders are not present. To call and be on hold for 30minutes is shameful. I understand limited agents but then compromise and set up another platform whereby clients can be engaged. I just have a simple enquiry that's all.. And now have to wait 5days?pathetic. Probably closing my account soon. OH.. and don't let any *********** call Centre agent lie to you. The options available to you include extending the loan period or rescheduling your loan.
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Replies (3)
Capitec Bank's replyOfficial
21 Apr 2020, 12:39Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply21 Apr 2020, 12:39
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
21 Apr 2020, 15:26Good day
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply21 Apr 2020, 15:26
Official
Good day
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
MA
Michael A's updateReviewer Update
21 Apr 2020, 16:17Thank you for the professional and speedy response, and helping me reach an affordable loan reschedule. The agent was patient and explained everything. 5stars for the way they resolved my issue.
MA
Michael A's update21 Apr 2020, 16:17
Reviewer Update
Thank you for the professional and speedy response, and helping me reach an affordable loan reschedule. The agent was patient and explained everything. 5stars for the way they resolved my issue.