Capitec bank incompetency

2 days ago I misplaced my card and stopped it on the bank app as I wanted to avoid ***** . I found the card and I wanted to activate it but I was advised I will not be able to activate the card and I need to pay R65 . I’m so frustrated as I found the card I don’t need a new card I just need to reactivate the card . Why must I pay the R65 as I have the card . The service I have received is very poor. Please activate my card as I want to access my money . If you can’t please close my account