CAPITEC BANK INCOMPETENCE

I hereby urge immediate response and action to unfreeze my account that has been locked for the past 10 days.I have comp**** with the banks request in terms of submitting the requested affidavits,which I was told are a requirement for the banks forensic department so they can conduct their investigations.I have been told that my account received ********** funds of which I had no clue/nor was unaware of as stated on my affidavit. First and foremost,I have not even received a formal notification/communication from the bank abour this issue when it occurred.I was taken by surprise when I noticed my banking application not working.I then received a call from a lady in jhb capitec branch,who notified me about this issue.I was then told to report tomy nearest branch,being Capitec Howick.I have reported to the branch twice already with regards this issue,but I am not getting much/productive feedback.I have been told the initial incident number has been changed to a new one by forensics,without meas the client being informed about this.I therefore will proceed to the FAIS OMBUD,and the consumer court if this issue is not being attended to in a proper manner.I am Busisiwe Lamalu ***).I do require immediate responses and for Capitec to be transparent to me as a client.When I recently visited the bank ,I was told I need to bring forward the culprits details,and that took me by surprise as I myself don' know who to suspect at this stage with this issue of ********** funds circulating in the system.I have stated everything on my Affidavit which I had submitted at the Howick ,Capitec branch.The consultants at the Howick branch have been exceptional in assisting,but it seems the bank itself is failing them,in its procedures.I did state that on my Affidavit,this account is also used to conduct my business of buying hair products.Currently mt business has come to a halt and is being affected by this.Please could I receive productive feedback with regards this issue, before I proceed further with the FAIS OMBUD for Banks and the Consumer Court.