Capitec bank incompetence

I would like to warn Capitec bank clients I was a victim of card cloning at their ATM which dont have cameras my money was withdrawn from an ATM at a garage after just a moment l wanted to cancel the transaction but machine got stuck and my card was swallowed l panicked as l tried to check for the Capitec contacts the sticker on the ATM has all information erased l called to report and the following morning I went to the bank and was told to wait for a call which l received on Friday apologising that there is nothing they can do after what they call investigation and they took me through how these ********** operate which got me thinking that it was an inside job because their insurance segregates you can only be compensated only when you are being served inside the bank and checking the time frame of transactions and my call was almost a minute at about 2km away?l am very dissatisfied and dissapointed