ZG
Zikhona G

1 reviews | Active since Mar 2018

17 Mar 2018, 12:44

Capitec Bank Incompetence

We have a society of 6 ladies and we paying each other monthly now it was Zinhle Makaye turn to pay us this month and few days after she had paid us, she went to block our accounts at Capitec saying we are dealing with *****. Capitec did not contact any of us about this, we only see when we want to do transactions that our accounts are blocked. This clearly shows that Capitec Bank is *********** because anyone can just call and say anything to them and they block account without any evident proof but a hearsay what's worse they don't even contact you to ask, they just block. We have been to 2 Capitec Branches without assistance.

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Replies (3)
Capitec Bank
Capitec Bank's reply19 Mar 2018, 09:26
Official

I acknowledge your posting, and have referred it to Nomfefe Wulane for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

ZG
Zikhona G's update19 Mar 2018, 14:17
Reviewer Update
Capitec Ripp-Off Tactics-Account Blocked We were told that the person who paid me for stokvel contribution has committed ***** and secondly their asked us at the branch if we sell clothes like really? How can I verify anyone who pays me that they stole money or committed *****? Is it your customer’s responsibility to check people who pay us if they are ***** or not? How doom is it to take a white lie one sided story without 2 parties involved? I feel miserable after trusting you with my money. I have urgent needs to take care of and Capitec Bank you are holding on to my funds. I am still shocked how you treat customers. It’s a shock this bank is soo ********* and somewhat *****.
Capitec Bank
Capitec Bank's reply19 Mar 2018, 16:22
Official

Good day

I have been trying to contact you to no avail, please be advise that your matter has now been resolved.

Kind regards

Nomfefe Wulana

Complaint Management

Capitec Bank