MF
Mkiva Fè

1 reviews | Active since Jan 2019

26 Nov 2019, 16:21

Capitec Bank INCOMPETENCE

Capitec ONCE AGAIN showed me their incompetence, i was trying to change cheque, they sent me to all the branches in East London, I mean all the branches, all of them tell me that their cheque machines have problems.

capitec must also include it in their adverts that they are *********** so that we wont bother to register with them, my cheque issue is still not resolved.

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Replies (3)
MF
Mkiva Fè's update26 Nov 2019, 16:27
Reviewer Update
The worst part is the shady attitude the assistants gave me when I asked them to ask their Head Office to assist me
Capitec Bank
Capitec Bank's reply27 Nov 2019, 11:57
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply09 Dec 2019, 09:17
Official
Good day Mkiva F

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank