HJ
Heloise J

1 reviews | Active since Mar 2021

31 Mar 2021, 08:15

Capitec Bank Incident# ***5

Capitec Bank contacted me the morning of 29/03/2021, the lady from Capitec confirmed that she would reply via email which I am still waiting for. Please see the notes below: According to her, soft block without court order is allowed but can only be for 48hours. I mentioned to her that the past Friday the account was already blocked for 2 weeks. As mentioned above she would provide feedback via email and I would also receive an email from the forensics department today still. I also mentioned to her that the savings account is not showing on my profile and she could not give me an answer.

Still waiting!! Poor service. Must I go the Tygerberg?

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Replies (1)
Capitec Bank
Capitec Bank's reply31 Mar 2021, 14:22
Official
Good day Heloise

We acknowledge receipt of your query and have assigned your matter to a designated official.  You will receive further contact within the next business day. 

Kind regards 
Capitec Bank