Capitec bank in bed with African Bank

An unauthorized debit of 22,300 went off from my capitec account on the 3rd of June 2021,these happened after I received a call from a lady who introduced herself as an employee of Capitec bank working at the ********** department, warning me about a suspicious and possible ******* debit order to African Bank account however she told me to rush to the nearest branch and report the incident on my way, received another call from a different lady warned me about the similar incident and that I must go to the police station to make an avidavit then report to my nearest capitec branch, Arriving at Jabulani branch I realized that my account was already frozen.

After making contact with an agent and provided him with an avidavit he then told me capitec bank ( forensic department) will CONTACT me within 48 hours which didn't happen, I then went back after 48 hours for follow up i was told to submitted a police case number) which I did, I then received an SMS conforming all received and that they'll be in touch with me within five days, which didn't materialized I then phoned them,then I was told that my money was transferred into African account and since it involves an external bank they're now waiting for African Bank's responds.

The second week came and still NO phone call from Capitec bank, I went to branch in Park Station and complained about their empty promises and that my payday is in a days time, the agent told me that I must bring my payslip so i can access my funds, which I did.On my arrival on the payday the lady agent explained to me that Capitec has managed to retrieve 5100.00(five thousand one hundred) on the 14th of June and that the bank now knows the culprit however they'll never arrest him/her because he/she might be a victim too, but what the bank will do is that any funds that will be deposited into that account will be transfered into my account, I asked why don't they involve the Police since they have an idea of who the suspect is???, the answer was, that's how bank operates

I'M SO DISAPPOINTED WITH CAPITEC BANK SERVICES, THEY PROMISED TO CONTACT ME WITHIN FIVE DAYS TODAY IS THE SECOND WEEK AND NO CONTACT FROM THEM, I'M THE ONE PHONING THEM AND DOING IN AND OUT OF THEIR BRANCHES,

THEIR APP LACK SECURITY AND THEIR REAL TIME CLEAR (RTC) IS TOO FAST IT SHOULD ATLEAST HAVE AN HOUR CLEARANCE DELAY.

FACT IS, I NEED MY MONEY, I WORKED SO HARD FOR THAT MONEY.SOMEONE FROM FORENSIC DEPARTMENT MUST EXPLAIN TO ME HOW AM I GOING TO MY MONEY BACK AND STOP THESE EMPTY PROMISES.