Capitec bank ignores desperate pleas

Item: Capitec Bank
Rating: 1
Author: Izaan B

I am in Cambodia and my phone (which has my app on) broke. They don't have parts to fix it and the result is that I cannot access my bank account.

I have emailed customer care FOUR TIMES with no response.

I need to be able to access my online banking as I still have commitments which I need to pathe and check my balances etc.

Please help me! I need someone to get back to me please!

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

23 Dec 2019, 14:17

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply23 Dec 2019, 14:17

Official

Capitec Bank's replyOfficial

31 Dec 2019, 12:15

Good day Izaan B
Please accept my sincere apologies for the delayed response.
Kindly be advised I have sent your request to the relevant Department to assist you urgently.
Kind regardsCapitec Bank

Capitec Bank's reply31 Dec 2019, 12:15

Official

Good day Izaan B
Please accept my sincere apologies for the delayed response.
Kindly be advised I have sent your request to the relevant Department to assist you urgently.
Kind regardsCapitec Bank