Capitec bank - Horrible service

I have been banking with Capitec since 2011 and I can honestly say the customer service have decreased for the worst.

They just don't do any more effort when it comes to their customers.

Out of all the terrible experiences I havehad with them the past few months, this experience I had now blew my mind away.

I have reported a ***** case with Capitec, reporting the ***** was easy and the consultant was very helpful however what I have received after that was horrible!

I had to send some documents to Capitec regarding the *****, I sent in two of the documents and then phoned in to let them know that I am awaiting one document from SAPS, the lady on the phone sounded like she does not really want to help me and the background noise while we were on the call was very loud and very unprofessional.

This morning I receive an message stating that Capitec is awaiting external documents, what this means I do not know. Not long after that they send me a message saying that they couldn't get my money back, no reason, nothing.

So tell me how is it that one moment you are waiting for documents and the next you can't get the money back? In my view this case was not investigated as no details was communicated to me.

Does Captec still employ competent people or do they not care anymore?

I am switching banks to a bank that cares about their customers and who puts effort into cases like this. I much rather pay more bank fees and get customer service than paying less fees and not getting service. It's true what they say, you get what you pay for.

Cheap fees will give you cheap service.