CAPITEC BANK - HORRIBLE SERVICE

I have been battling to resolve a dispute with Capitec since November 2021. They incorrectly and unfairly handed me over to lawyers, I have on numerous occasions phoned and emailed their customer care. I get no feedback and no one tries to sort this out, this has now implicated my credit score. I have emailed a complaint to customer care as they don't have a complaints department which states that feedback will be given in 7 business days, this is now day 12 again ( same as previous emails) and no one has contacted me. I will revert to the Ombudsman, as I have been treated unfairly.