Capitec bank holding my money and my account for what i no nothing about

It’s been a month plus now staying in the dark because of capitec lackadaisical attitude towards my account been blocked. I’m a mother of 4 kids , my name is Sibongile Mlungwane Justine. I’m unemployed, therefore I take cryptocurrency as my main source of income. I buy and sell Bitcoin to make a living for me and my family. Have been in this business for so long and have never be found of anything ******* or fishing in this.

Please hello peters I need your help , I sold Bitcoin to one Mr MDUDUZI MICHAEL DHLAMINI who meet me online in LocalBitcoins.com where I normally display my Bitcoin for sale. He bought Bitcoin from me and I gave him my capitec account for payment. 16,254.00 and R7,601.00 I requested for his ID copy to ensure that I’m dealing with the right person, I did my background check and notice that his name matches with the registered name on the site and I ask him if he is sending the money from his own personal account, he said yes. I told him categorically that if he send from another person bank account, that the Bitcoin will not be released to him. He accepted and confirm again that he will be sending from his own account which he did eventually. The trade went on well in good faith that faithful day on the 19th of February 2022. The next day, I found out that capitec block my bank account , I quickly phone them and ask them whats going on , I was told to explain the reason why I receive 16,254.00, and R7,601.00 into my account , I told them verbally and they requested for documentation / proof. , I went to the police station to make an affidavit. I went back to the bank and gave them the affidavit and the proof showing that Mr … bought Bitcoin from me. Our conversation, I also have his ID, but the bank refuses to accept the sender ID from me , saying it’s not needed to back up my point. But I went ahead to submit his ID and all proof to capitec customer care service online via email.

Have contacted capitec bank times without numbers, they keep on telling me to wait for this to be resolved. I don’t really know why they are treating me like a piece of ****.

Have not done anything wrong , by selling Bitcoin and accepting payment online.

Hello peters , I will like you to assist me in my case. I have a family to feed. I need to pay rent , have not paid my rent since February till now because my account is blocked and I can’t run my business nicely.

I need to continue my business as I can’t afford to allow capitec bank to rob me of my money

Please let me know if you need any further details

Thanks Sibongile Mlungwane J