Capitec bank hear my plea

my experience with capitec bank lately is dire, last week u promised to contact me till to date I'm still waiting ,my situation is getting worse by day , this is the second time that to reach out from this platform, I went to the bank and phoned with no luck been trying to release stop hold status with no luck , I provided everything they required of me my client has as well 2 affidavits were provided to prove that the activity on my account is not **********, I'm unable to meet my basic financial obligations such as paying for my daughter's school fees, transport, apartment and food since my account is on hold status, I'm on the verge of loosing it, I provided everything why is my account still on hold status, capitec took one side of the story and blocked my account, I trusted the bank with my hard earned money this ordeal is depressing as hell ,I'm humbling and begging capitec to please unlock my account or simple release my funds into my other account and close my account thereafter, my reference number is ***4 please assist . ELIZABETH HLONGWANE