Capitec bank head office incompetence

Good day,

I sent myself an emergency cash send on the Capitec bank app. On the 26th I went to retrieve it at the atm and there was error code that kept appearing, kindly note that I was assisted by a Capitec employer at Capitec Rosebank. I was then told to go inside the branch and a consultant contacted the head office, to which I received a reference number and I was told that the matter was being investigated.

I then returned the following day and I was told the exact same thing that the matter was still being investigated . I sent myself that cash send because I needed it to return home since I forgot my bank card at home.

The capitec bank head office shows no sense of urgency in resolving the matter. I have returned to the bank over 3 times trying to get a resolution. Nor was I given a time frame of how long the incident will be resolved after.

Can it kindly return my money (which I earned regardless of the amount). or allow me to retrieve the cash send.

HEAD OFFICE REFERENCE NUMBERS: ***0 (I was given this by the consultant)

I trust this will be resolved asap.

Regards, Gita Ndlovu

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