DB
Dorothy B

1 reviews | Active since Oct 2022

08 Nov 2023, 13:46

CAPITEC BANK HEAD OFFICE CAPE TOWN

WHY CAPITEC BANK EXIST I WILL NEVER KNOW IF A CLIENT NEVER PRESSED 1 FOR DEDUCTIONS TO TAKE PLACE AND TODAY ON THE 8TH OF NOVEMBER 2023 PHONING HEAD OFFICE ***) AT 13:10 SPEAKING TO MR KAYNA WEREBY GUARDRISK INSURE PLANT CONTRACT NUMBER *** AND EMAIL DONT EXIST AT ALL BBPAYMENTSERVICESSUPPORT WEREBY HE PHONED NUMBER DONT EXIST BUT STILL DONT WANT TO REPAY MY DEDUCTIONS THEN WHEN GO TO MR SIYAZUYA TIME 13:17 WEREBY HE MAKES IT WORST AND HIM SAYING DEDUCTIONS WILL TAKE PLACE AND THERE ARE NO MANAGER ON THE FLOOR NONE???? SO CAPITEC DONT HAVE MANAGERS AT ALL ACCORDING TO MR SIYAZUYA AT HEAD OFFICE???? HE CHECKED EMAIL AND PHONE NUMBER DONT EXIST AT ALL AND STILL I MUST SEND EMAIL OR PHONE???? THEN TO MAKE THINGS WORST GO TO CAPITEC BANK CAUSE HEAD OFFICE IS *********** TO RESOLVED A MATTER AND WORST MANAGERS ARE NOT AT THE FLOOR???? WHY OH WHY DID I LEAVE ABSA WHICH COSTED MORE BUT GETTING WORST SERVICE EVER. PLEASE PEOPLE CLOSE CAPITEC MANAGERS DONT EXIST AT ALL AND WORST SERVICE RATHER PAY FEW RANDS MORE FOR BEST SERVICE AND MANAGERS ON THE FLOOR.

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Replies (4)
Capitec Bank
Capitec Bank's reply08 Nov 2023, 13:56
Official
Good day Dorothy

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
 
DB
Dorothy B's update08 Nov 2023, 14:00
Reviewer Update
LET SEE CAPITEC BANK AS MR SIYAZUYA SAID IN HEAD OFFICE THERE IS NO MANAGER ON THE FLOOR!!! WAITING CALL AND IF NOT WILL CONTINUE ON HELLOPETER AND OFF COURSE A LAWAYERS.
DB
Dorothy B's update08 Nov 2023, 20:12
Reviewer Update
CAPITEC AGAIN 8TH OF NOVEMBER 2023 NO PHONE CALL NO ASSISTANCE AS ALWAYS MANY PROMISES NO HELP AT ALL.... GUESS HEAD OFFICE MANAGERS AT FLOOR (CAPE TOWN) DONT EVEN WORK NO MORE.
DB
Dorothy B's update11 Nov 2023, 09:44
Reviewer Update
Again and again no help from CAPITEC BANK NONE AND THEY PUT ME ON WHUTSUPP NO HELP AT ALL WORST SERVICE EVER PROMISES WITHIN SAME DAY WILL CALL WIITHIN 3 DAYS NONE