Capitec bank having my money

Good day. Capitec has taken money today from my account that was already taken on the 22nd and 23rd of July 2019. I first called and talked to an assistant by the name of Lesego which she didn't give me a reference number. I then personally went to Capitec protea gardens mall where I was assisted by a lady named Thobile, she gave me a reference number which is ***7 and said my money will only be retrieved after 14 working days.. As I walked out, money again was out of my account and I decided to call in since I was already out of the bank and I talked to a sales person and he gave me another reference number which is ***9. I don't know how they expecting Me to wait for 14 working days because I'm a student and I need to be at school tomorrow as I travel from Soweto to the vaal for school. This means that I won't be going to school for 14 working days because I do not have the money to get there. I honestly cannot wait for 14 working days when I have school to attend to with that money. Please do assist me. My contact details are : ***. Name is Thando Khanyisile Msomi. Thank you