Capitec Bank has the worst service ever

Capitec has the worst response time ever. Last night I want to cancel a payment made incorrectly and I stayed on the line over 40mins until I closed and tried their whatsapp chat. I only got a response from an agent at 2am when I was asleep. I wake up this morning and try to reach out again and capitec says they are referring me to another agent which will take 6 - 9 hours again. Very useless I'm done with them.