1 reviews | Active since May 2012
Capitec bank has rude & *********** staff! Very disappointing
<p>So on the 8th Feb 2017, my mum reported to capitec that her account had been **********ly hacked and a huge amout of money from ****** from her capitec account!</p> <p>After being told that since they had found the culprit her money would be paid back within 8 working days.</p> <p>After this not being done, she went into Upington capitec bank branch today, we 23rd feb 2017, n was told to call the centre for feedback, which she did at the branch.</p> <p>My mom had the misfortune of speaking to a consultant named : Nomfefe who proceeded to rudely laugh at the fact that my mother was a victim oF ***** and continued to tell her the case was " temporarily closed" as capitec could not contact my mother! </p> <p>Take note: my mother's number was blocked due to the ***** and she had taken the time to update her new contact details inside the branch. However capitecs *********** staff still contacted the blocked ***** number, yet they were smsing the new number?? Explain?</p> <p>Nomfefe was rude, lacks empathy and I cannot fathom how capitec has contact centre agents of her caliber. </p> <p>Now, should this matter not be resolved as my mother has been traumatised enough, and more so by capitecs unwillingness to help her, I will gladly assist her in contacting the Ombudsmen! </p> <p>This has left such a bitter bitter taste of how capitec treats customers who have been victims while their money was in the care of capitec! The fact that Nomfefe laughed! I am disgusted and wonder should any of you befall this misfortune, how would you feel if your bank treated you in this unprofessional manner. </p>
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Carmenita Fortune will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Carmenita Fortune will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good Day.
So Carmenita Fortunes response, is that my mother cannot get her money back because she "did not report the incident BEFORE it happened"
Can you tell me the LOGIC here?? How do you predict that your account will be hacked????
My mother reported this on THE SAME DAY!!!
This is unacceptable!!!!!
I want to escalate this query as your website advises.....
Step 1: Contact us
Email us ********** />Call our 24hr Client Care Centre on ***
Visit your nearest branch
Please give us time to resolve your complaint before escalating it.
We will acknowledge your complaint and give you a reference number
We will keep you informed and try to resolve the matter
We will give you feedback on resolution
We will escalate your complaint further, should we not be able to resolve it to your satisfaction
Step 2: Escalate your complaint
Unresolved complaints will be escalated to Complaint Management.
We will acknowledge receipt of your complaint and give you the contact details of the person investigating it
We aim to resolve complaints within 3 business days, but the complexity of some may need more time. If we are unable to resolve your complaint within 3 business days, we will keep you updated on our progress. All complaints should be resolved within 15 business days or an agreed period
If you are still not satisfied with the outcome, we will give you the relevant Ombudsman’s contact details
Step 3: Contact an ombudsman
If you’re still not satisfied, and only if you have followed step 1 and step 2 above, you can contact an ombudsman to investigate your complaint.
Service/Products
Ombudsman for Banking Services
T ***(sharecall)/ **********
W www.obssa.co.za
Good Day.
So Carmenita Fortunes response, is that my mother cannot get her money back because she "did not report the incident BEFORE it happened"
Can you tell me the LOGIC here?? How do you predict that your account will be hacked????
My mother reported this on THE SAME DAY!!!
This is unacceptable!!!!!
I want to escalate this query as your website advises.....
Step 1: Contact us
Email us ********** />Call our 24hr Client Care Centre on ***
Visit your nearest branch
Please give us time to resolve your complaint before escalating it.
We will acknowledge your complaint and give you a reference number
We will keep you informed and try to resolve the matter
We will give you feedback on resolution
We will escalate your complaint further, should we not be able to resolve it to your satisfaction
Step 2: Escalate your complaint
Unresolved complaints will be escalated to Complaint Management.
We will acknowledge receipt of your complaint and give you the contact details of the person investigating it
We aim to resolve complaints within 3 business days, but the complexity of some may need more time. If we are unable to resolve your complaint within 3 business days, we will keep you updated on our progress. All complaints should be resolved within 15 business days or an agreed period
If you are still not satisfied with the outcome, we will give you the relevant Ombudsman’s contact details
Step 3: Contact an ombudsman
If you’re still not satisfied, and only if you have followed step 1 and step 2 above, you can contact an ombudsman to investigate your complaint.
Service/Products
Ombudsman for Banking Services
T ***(sharecall)/ **********
W www.obssa.co.za