Capitec Bank has no clue what customer service is . they rob customers of the money

So on the 26th of June 2020 i did a cash send and i went to withdraw money at Checkers + Capitec ATM , Voucher could not be redeemed, i then went to the branch and was informed one of the customers that there has been an issue with cash send hence i was experiencing that and that money will be returned to my account , I asked her why were not informed about the technical problem they had so as we can act accordingly as customers and refrain from using the service , no satisfactory answer was given , today it is the 2nd of July 2020 i have not yet received my money , no one is willing to help me except one consultant JP @ Davenport Branch in Durban, unfortunately this issue is above him and there was nothing that he could do for me except to open a case for me , ref ***0.

Capitec Bank's slogan is 'Simplified banking , Live Better " but they do the oppositive and the effects of which can be very detrimental to one's life , I dont know how i am gonna go to work tomorrow Thanks to this useless bank that has no regard for the customers . they simply do not give a **** about us .