KM
Khanya M

1 reviews | Active since Nov 2019

09 Nov 2019, 17:17

Capitec Bank has new uniform and a new stinking rude attitude!!!

I was at Capitec Bank Dawn Park, Boksburg earlier today and received the worst service ever in my life! They have 3 ATMs and 2 of them where not working (deposits) so you can imagine how long the queue was!!! As we are standing in the queue no comes to inform us and no alternatives are given! I don't have a capitec bank account so obviously I cannot do cellphone banking. I then decided to go inside and ask to deposit inside and this rude girl, (she had no name tag on mind you) (Kedibone Pakgalakane CP34301) says to a group of us blatantly and rudely: " what do you want us to do because we are not IT specialist, go find another branch" she continued to ignore us and we called the branch manager Sincedile Mngese CP06730, we tried to explain the rudeness of his consultant only to be given the same rude stinking attitude by the branch manager! I then continued to ask for their names and employee numbers, the branch manger asked the consultant to write her employee number on a piece of paper and she refused and said "nkasifi segafi se CP number yaka" of which the branch manager did nothing about so I guess they could be dating as he could not reprimand his consultant. I'm so disappointed in the service of Capitec Bank, this depositing at ATMs is not working and a plan needs to be done! This is utter nonsense! The service is getting worse by the day!!! I hope this will be dealt with urgently and these consultants should start valuing our business! We can not stand for half an hour in a queue just to make a deposit!

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Replies (1)
Capitec Bank
Capitec Bank's reply11 Nov 2019, 14:32
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. 
 
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank