Capitec Bank has ****** my money and refuses to give it back!

With much disappointment and disbelief I have to lay a complaint against Capitec Bank, Wonderpark, Akasia, Pretoria North. On 31/03/2025 my 17 year old daughter gave her bank card and R700 to me and asked me to deposit the money into her bank account (It is her birthday money). Myself and my son went to the mall to run errands and deposited her money on our way. We inserted her bank card into the ATM, entered her pin, chose the account where the money must be deposited into, pressed proceed and waited, and waited, and waited, the ATM then spat out her bank card, didn't give the money back and didn't print a slip as proof that the money was deposited. My son stayed at the teller so that I could go into the bank and report it, just for safety sake. The Capitec staff told my son to move away from the teller as that it won't help standing there. We reported the matter, got the incident reference number, I called numerous times to follow up as we just heard nothing back, also went into the bank numerous times to no avail. The bank then notified us last week Friday that there is no trace or proof that we deposited money into this account and that we will not be getting the money back. I went to the back on Monday and requested camera footage and they said that they do not have cameras. We then went to Mall Management and requested the camera footage from security, the security guard was friendly and keen to help until he heard what happened and where it happened. His attitude then changed and told us that we need a case number from the police before getting access to any footage. We went to the police station,tried to open a theft case because Capitec has openly and shamelessly ****** my child's money. The police laughed in our faces and said that we do not have proof and that they can do nothing for us. I am at my witts end don;t know what else to do. The manager at Capitec told me that she can't do anything to help me and that I can report it to The Banking Ombudsman but that they won't be able to help us because we don't have any proof. I am still in disbelief that a bank can blatantly ***** your money and laugh in your face and just show you away.