Capitec bank harassment and POPI breach

Actually zero stars.

Hi. I am at the point where I am ready to report Capitec for breach of POPI..

For months Capitec has been phoning and harassing me for a debt that is not mine (I will happily provide further details as to the account name holder on a private platform).

I have had my phone number for over 20 years. It was never anyone else’s.

Despite me telling the people who call me the above EVERY SINGLE TIME over the last few months, and asking for my number to be removed, my phone number never gets removed from the account (again, which is NOT MINE?!).

My number has now also been handed over to MBD debt collectors. I have never given Capitec the right to contact me, I am not a Capitec customer, and I have certainly never signed anything that lets Capitec share my personal cellphone number with another party (MBD).

So I’m really not sure what other steps except for the above I can take here, because you clearly have an inability to FICA your clients properly, somehow I am the one dealing with the consequences and being harassed by both yourselves and your debt collector multiple times a day.

This is a blatant breach of my private information, with no authorization.

SORT IT OUT.

If my number is not removed by Wednesday 20 July 2022 I will be completing the relevant form at https://inforegulator.org.za/popia-forms/