vC
vickie C

1 reviews | Active since Sept 2012

19 Jun 2018, 18:45

CAPITEC BANK HARASSING AFTER OFFICE HOURS !!!!

at 18:95 pm got a call from a woman, third time today, they phone and then like have to wait before someone speaks.... so, this last time i ask what is this call about, as they want to speak to my husband... they phoned him also, and he said he is on debt review, we realised we have to much debt, and need to get out of our spiral and the bank assisting us with debt counsellors is doing what they have to, this is harassment and waaaaaay past office hours... this i dont take lightly and i will take action if this continues.. my husband works!!! the home number is private not for them to harass me

0
Replies (2)
Capitec Bank
Capitec Bank's reply20 Jun 2018, 08:39
Official

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Kadi Diallo will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply21 Jun 2018, 14:11
Official

Good day

Kindly note that we have been unsuccessful in getting a hold of you. Feedback has been sent to you via email.

Kind regards

Complaint Management

Capitec Bank