Capitec Bank gives ZERO customer service. ******* and ****mers rule it seems.

Hi. I’m very disappointed with Capitec Bank. 21 days ago I fell victim to a Capitec *****/**** incident where money was ****** right out of my account by someone claiming to be a Capitec employee. I reported the incident to Capitec, went to the police, got a case number, gave it to Capitec, sent emails, called. Nothing. I was told to wait up to 21 days. For some reason that’s how long it would supposedly take Capitec to investigate. The transactions x 2 are right there on my statements on my account but no. They just don’t seem to want to help me get my money back at all. A friend told me that Nedbank got her money back that was ******, within 3 hours. Yet here we are… waiting for Capitec. It’s not a huge amount for some, but to me 2500 is a lot. It was MY money that I worked hard for. So Capitec allows ****mers and ******* to ***** our money? It’s permitted there? Wow. And during the 21 days nobody from Capitec contacted me at all to tell me if they were even TRYING to do their damn job. Pathetic! No service at all. I’m shocked.