Capitec Bank GIVE ME MY MONEY BACK!!!

I got a new card with Capitec in December 2021 after losing my old one, after that I went home and tried to make an online purchase and that site I was on told me that my card was not supported and they said I must speak to my bank to get this resolved so of course I did not go further with the purchase but I saw that money still went out of my account but the site I was buying from never got the money. I asked them multiple times and they sent all necessary proof to show that they never received the money because my Capitec card was not activated for online shopping which I only found out this year 2022 , now I've been struggling since 28 December 2021 to get my money reversed to me, Capitec Card Dispute is the worst thing ever, I have sent them all the proof and emails I've gotten from that site , all their consultants just lie to get you off the phone and now I feel like Capitec has ****** my money and wont give it back. I have nowhere else to turn. Lehana Fortuin who was apparently supposed to reverse that transaction is always nowhere to be found when I call.