QH
Quinton Henry-Taylor

1 reviews | Active since Feb 2015

05 Jul 2018, 07:23

Capitec Bank _ Getting worse and worse by the minute _ Statement of Accounts!

Good day,

I am banking with your institution for quite a while now, but thinking of moving over to someone else. Since the vice roy report came out, your service is getting more pathetic by the moment.

I need someone to assist me with bank statements from 01/03/2017 to 01/02/2018 from old accounts that was closed. It was advised to go into the branch it can be retrieved, but your branches is of no help at all!

Wasting my petrol, time and energy to argue with your consultants at your branch. Please assist urgent in this matter!

Kind Regards

0
Replies (3)
Capitec Bank
Capitec Bank's reply05 Jul 2018, 09:29
Official

I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

QH
Quinton Henry-Taylor's update09 Jul 2018, 14:50
Reviewer Update
Good day, Received the phone call, but still awaiting the statements that was requested. Kind Regards
Capitec Bank
Capitec Bank's reply11 Jul 2018, 09:02
Official

Good day Mr Taylor

I trust that you are well. Following on our telephone conversation today, I trust that your matter has been resolved accordingly.

Please feel free to contact me, should you have any additional questions or concerns regarding this matter.

Kind regards
Keshia Nomdo
Complaint Management Officer
Capitec Bank