Capitec Bank - Germiston Branch

My tenant is experiencing the worst, he was retrenched from his previous employer and a sum of **** was due to him and deposited to his Capitec account however he was told that the funds have disappeared due to internal *****. this has been going on from August 2018 to date. this means that I have not been receiving rental for 11 months. My tenants name is Ernest Jele contact number *** and he uses the Germiston branch. this issue has been ongoing and dragging forever and there seems to be no solution. This man's life and family has been put on hold based on uselessness and people not wanting to do their job properly he is being sent from pillar to post and expected to travel to the branch to see the branch manager that is also not of any use. i am highly disappointed