Capitec Bank Gateway

My rating is not one star it should ne negative infinite.

I am a customer of Capitec Bank. I have been attempting to close my savings account for the past 2 months and I have been unsuccessful. Today, I went through to the Gateway Capitec branch to close off the account. The teller that assisted me informed that I needed a new card when I had clearly indicated that I required my savings account to be closed. The teller had charged for a new card (R70) on my savings account, and I was now liable to pay for it. I had asked for the manager and the manager said I had to pay for the new card and my outstanding balance of R11. After much back and forth, the manager finally agreed to waiver the amount of the new card. I had requested to pay the outstanding balance of R11 today, but the manager had advised, I should wait 24 hours. This has resulted in me making a wasted trip from my work premises to Gateway to receive no assistance. I took out the time of my day to physically go to the branch and close this account. The staff are unhelpful and do not take complaints seriously. As per the jurisdiction of FAIS, any FSP branch/employee is required to assist with any query in a fair, informal, quick and effective manner.