Capitec Bank Gateway

Item: Capitec Bank
Rating: 1
Author: Palesa L

Capitec bank has given me nothing but bad experience they serve people with no tickets and skip my ticket number and they tell me I wasn't listening and I didn't hear the number being called but they could help someone with no ticket number . The lady by the name of Sne was highly rude about it and she raised her voice at me when I asked why this was the case. Njabulo is the one who helped a white lady with no ticket number.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

31 May 2019, 16:33

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Wendy Mbelekane will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank's reply31 May 2019, 16:33

Official

Capitec Bank's replyOfficial

21 Jun 2019, 11:01

Good day,

We have tried contacting you but with no success. Please call Complaint Management on ***. Ref ***2

Kind regards
Complaint Management
Capitec Bank

Capitec Bank's reply21 Jun 2019, 11:01

Official

Good day,

We have tried contacting you but with no success. Please call Complaint Management on ***. Ref ***2

Kind regards
Complaint Management
Capitec Bank

Capitec Bank's replyOfficial

21 Jun 2019, 16:13

Good day,

We have tried contacting you but with no success. The matter will be closed. Should you have any further queries, please do not hesitate to contact Complaint Management on ***.

Kind regards
Complaint Management
Capitec Bank

Capitec Bank's reply21 Jun 2019, 16:13

Official