Capitec Bank Funeral Cover is delaying my claim 7 days and the funeral is in 2 days

I have been with Capitec for over 8years now, ive had cover with them on and off for the past 5years, and My brother died sunday, i made a claim this morning and the service at the branch i went to was amazing, the lady who helped me was professional and empathetic , she told me that i should receive the funds within the next 24 hours.. fast forward a few hours, i get an sms that tells me that the claim will only be finalized on the 8th, my issue here now is that i was told 24hrs, the funeral is this friday, i called the call centre and was on the call for over 30minutes, but i have no explanation or reasons why theres a delay. how dead does a person need to be for Capitec to pay the claims, whats the point of having a funeral cover if its not going to cover the funeral?, please help, i need to busy my brother