Capitec Bank funeral cover is a ****

Good day,

I opened an account with you in January 2019 and immediately took funeral cover. I went to the branch to unblock the card and we had a shock of our lives to realize that funeral cover lapse due to insufficient funds yet the account has credit balance.

The consult assisted by going through the statement since it started and he come with only 2 missing payments and 1 incident does not even have a reason why the payments is missed and it shows there was money in the account.

The consultant called customer care service and we got to the same findings and they didn't know how it happened, it was escalated to Support specialist however the feedback came back still same but supporting evidence to their conclusion.

What frastrate me more is that I'm 67 years now I can not open a policy of own due to age restrictions. I believe capitec bank funeral covers ****med me because they can not substantiated their conclusion.