NN
Nompilo N
1 reviews | Active since Jul 2024
25 Jul 2024, 17:00
Capitec Bank funeral Cover is a No Go Area
In an event of death, you suppose to have a peace of mind not having to stress about burial costs after you have covered your loved one. CAPITEC BANK FUNERAL IS THE WORST- i submitted a claim for my grandson in law and my claim was rejected because they said we are not related.Meanwhile Old Mutual's claim was paid successfully but Capitec was my main Funeral policy.
My question is what criteria did they use to find out that I am not related while Old Mutual proved and paid me. I am very disappointed with Capitec Bank because now I had to borrow money around in order for me to lay my grandson and wouldn't advise anyone to take INSURANCE COVER WITH CAPITEC BANK.
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
25 Jul 2024, 17:09Good day Nompilo
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply25 Jul 2024, 17:09
Official
Good day Nompilo
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
NN
Nompilo N's updateReviewer Update
29 Jul 2024, 09:30The assigned person contacted me and explained that I am not related still. MY HUSBAND IS A BROTHER TO THE GRANDFATHER OF THE DECEASED GRANDSON BUT CAPITEC STILL SAY THAT WE ARE NOT RELATED?HOW
SO AT OLD MUTUAL WE ARE RELATED BUT WITH CAPITEC WE ARE NOT.FUNNY ENOUGH WHEN YOU TAKE A POLICY THEY HAVE A LONG LIST UNDER EXTENDED FAMILY AND YET WHEN AT CLAIM STAGE THEY COME UP WITH ALL EXCUSES. I AM NOT HAPPY WITH CAPITEC BANK FUNERAL COVER AND I WILL MAKE SURE THAT I DO NOT LET THIS REST. I WILL EXPOSE YOU FOR SUCH AND AS FOR ME ANS MY WHOLE FAMILY YOU WILL LOOSE US AS CLIENTS AND I WILL MAKE SURE I SHARE THIS EXPOSURE WITH EVERYONE AROUND ME AS A WAKE UP CALL BEFORE ITS TOO LATE
SO AT OLD MUTUAL WE ARE RELATED BUT WITH CAPITEC WE ARE NOT.FUNNY ENOUGH WHEN YOU TAKE A POLICY THEY HAVE A LONG LIST UNDER EXTENDED FAMILY AND YET WHEN AT CLAIM STAGE THEY COME UP WITH ALL EXCUSES. I AM NOT HAPPY WITH CAPITEC BANK FUNERAL COVER AND I WILL MAKE SURE THAT I DO NOT LET THIS REST. I WILL EXPOSE YOU FOR SUCH AND AS FOR ME ANS MY WHOLE FAMILY YOU WILL LOOSE US AS CLIENTS AND I WILL MAKE SURE I SHARE THIS EXPOSURE WITH EVERYONE AROUND ME AS A WAKE UP CALL BEFORE ITS TOO LATE
NN
Nompilo N's update29 Jul 2024, 09:30
Reviewer Update
The assigned person contacted me and explained that I am not related still. MY HUSBAND IS A BROTHER TO THE GRANDFATHER OF THE DECEASED GRANDSON BUT CAPITEC STILL SAY THAT WE ARE NOT RELATED?HOW
SO AT OLD MUTUAL WE ARE RELATED BUT WITH CAPITEC WE ARE NOT.FUNNY ENOUGH WHEN YOU TAKE A POLICY THEY HAVE A LONG LIST UNDER EXTENDED FAMILY AND YET WHEN AT CLAIM STAGE THEY COME UP WITH ALL EXCUSES. I AM NOT HAPPY WITH CAPITEC BANK FUNERAL COVER AND I WILL MAKE SURE THAT I DO NOT LET THIS REST. I WILL EXPOSE YOU FOR SUCH AND AS FOR ME ANS MY WHOLE FAMILY YOU WILL LOOSE US AS CLIENTS AND I WILL MAKE SURE I SHARE THIS EXPOSURE WITH EVERYONE AROUND ME AS A WAKE UP CALL BEFORE ITS TOO LATE
SO AT OLD MUTUAL WE ARE RELATED BUT WITH CAPITEC WE ARE NOT.FUNNY ENOUGH WHEN YOU TAKE A POLICY THEY HAVE A LONG LIST UNDER EXTENDED FAMILY AND YET WHEN AT CLAIM STAGE THEY COME UP WITH ALL EXCUSES. I AM NOT HAPPY WITH CAPITEC BANK FUNERAL COVER AND I WILL MAKE SURE THAT I DO NOT LET THIS REST. I WILL EXPOSE YOU FOR SUCH AND AS FOR ME ANS MY WHOLE FAMILY YOU WILL LOOSE US AS CLIENTS AND I WILL MAKE SURE I SHARE THIS EXPOSURE WITH EVERYONE AROUND ME AS A WAKE UP CALL BEFORE ITS TOO LATE