CAPITEC Bank -funeral claim *****

The family of the late policy holder, Nomonde N***** , ID 7502*****, would like to lodge a formal complaint with your institution. Upon the unexpected passing of Nomonde, ID 7502*****, her mother Nomahlazo , ID 5506***** went to the Capitec Roodepoort branch to lay a claim as the beneficiary, 28 September 2020. After submitting the necessary documents, she was told that the amount of R1**** would be paid to her in a timely manner. More than a week went by, with no communication from Capitec, and also due to being busy arranging her daughter's funeral, she could not go to Capitec Roodepoort to do a follow up. On the 15th of October, Nomahlazo went to the Capitec Roodepoort branch to follow up. The consultant, Bongani assured her that the money had been transferred on the 05th Oct 2020. She told the branch she had received no money from Capitec, the branch checked with her bank, African Bank. African Bank confirmed that there was no such amount available or pending/ to be cleared. The branch then proceeded to investigate and assured her that the money would be made available as soon as possible. On Saturday the 17th Oct 2020, Bongani called wanting to find out if she had received the money. Nothing.

On Tuesday, 20th October 2020 the beneficiary, Nomahlazo went back to Capitec Bank Roodepoort to query the status of the claim as she was assured on numerous occasions that the amount would be made available. Lo and behold, now she is being told that the funds were paid out on the 3rd October, to another person, Mayenzeke ****. How has the beneficiary details all of a sudden changed. How is it that the branch accepts your documents as the beneficiary, and still says that the funds will be paid to you yet somehow the funds end up elsewhere? Someone needs to answer to this, a full and thorough investigation needs to happen here. Someone in that branch is clearly a ******* or *********. This is beyond heartbreaking, the policy holder has 2 children- this money should rightfully go to the family.

Someone must answer ! the details below are of complainant name: Nomahlazo cell : 078 887 ****** relationship: mother