Capitec Bank FRUSTRATING in every which way!

I was told to do payment arrangements directly into my Loan Account. Upon trying to add the loan accounts to my beneficiaries for payment I received the following message: “Attention You can only make additional payments to a Capitec loan account by visiting a branch. “ I don’t have the luxury of going to the bank every month and to phone Capitec every day. My wife handles my financial affairs and even if I give them permission to speak to her - they refuse! Please sort this out – this is turning into a frustrating MESS!!