CAPITEC BANK FROZE MY ACCOUNT IN 2020

Capitec bank closed/froze my account in 2020 May, I was using my account for stockvel savings. When I go to the branch they said I must call people who reported my account where as I didn't know who the person is. Since 2020 I requested for my account to be opened, one day they said thi matter is in forensic but they never gave me the phone number. At Capitec they said i must ask the people who reported the account to write the affidavit and submit them then I asked some of the members from stokvel whom I thought they know about the closing of my bank account to do affidavits as I was told. One of them did and go to Capitec bank to report but they said nothing they can do,she then email it to me and I submitted the documents to Capitec. When I went there they said no this is not the person who reported and I was like no ,how come because you never told me who reported the account,😭😭. They said I must find out myself a person who paid R1100 and that person got her money back. What is painful is that I had policies in that account and there is money deposited after they have closed it. I am struggling too much and the last time I went there it was last year they said I must come with the affidavit, I asked if they can't at least call the person and tell her because they know her and they have her details. It has been 3 years now my account has been freezed. Please help me you are my last hope