CAPITEC BANK :********** CASE TOOK MORE THAN 3WEEKS FEEDBACK I RECEIVED IS TO OPEN A CASE @ SAPS FOR ASSISTANCE

I've open a separate savings account for my 9year old last year at Capitec Bank..on the 6th of April 2021 discovered that multiple transactions has been transferred from this account to FNB account, I don't use this account regularly only use it in emergency case .Notifications for this account I received them on a different sim card, I don't have dual simcard phone so what I do I would swop sim cards to have access on this account so on this day I insert sim card only one sms notification came true when checked I couldn't believe what was happening checked last five transactions then I realized these ********** activity happening on this account immediately went to the bank they informed me those transactions where sent via an app to my suprise I've changed the numbers and everything and I don't have app on this number so they logged ***** incident ***0 was told to wait for 7days for forensics to contact me 7days passed called the client service they informed me my case was handed to dispute transaction department have to wait for 14days for feedback gave them both numbers to call ,today the 30th of April 2021checked emails check other sim no contact from Capitec so I called Capitec they informed me that the transactions were transferred to account thats active and that person receives salary from this account so I must go to the police station open civil case because the bank has nothing to do with this transactions the police will assist me regards to this case ..wow I've been waiting more than 3weeks for investigation feedback from Capitec and this is what I get mind do I also went to the police station same day because they needed statement with case number..my savings dissappear just like that at Capitec Bank and this bank is so unprofessional insensitive I've trusted this bank it has so much to offer to their clients .They are worse than Mashonisa or black market money laundries ...More and more people are about to experience worse thing to this bank if money can disappear like that and yet I must be the one who does the investigation work and dump this whole mess to SAPS im deeply hurt For trusting this Bank ..Horrible experience