Capitec bank ********** activities

I am highly disappointed with Capitec bank to an extent where I am in a verge of switching to other bank. So my partner and I experienced the same unfortunate incident whereby we had ********** withdrawals from our savings account. We both went to Capitec branch to report this case, the consultant escalated our case to ***** and forensic department and told us it will take a week before they get back to us. Upon receiving feedback, they told us that we both used our cards and pin to make withdrawal. I mean we live in Vaal and these withdrawals happened in Soweto and the other in Beverly, of which couldn't have been possible because I work in Highlands north and I was at work at that time. So basically they told us there is nothing they can do. We were totally confused because we both had our cards in our wallets when this happened. We were ****** off significant amounts( thousands +) and I feel that as a bank, I have entrusted you with my money - you as a bank are supposed to protect it. Okay we let it go and time passed by. Now recently, my partner mistakenly transferred R3500.00 to a wrong person - it was a typing error as his App had problems so he had to use cellphone banking. He reported it and all that they told him was " We can't do anything about it, unless you call that person and ask them to refund you the money". Who in their right mind these days refunds people money???? And the most upsetting thing is that they could see that person's details and receipt of money but they said they cannot do anything about it. So I share this story with people and they do confirm that other banks like Ebb, Standard bank and Nedbank do refund the money because they have also been in such a predicament. I am so frustrated and angry with this lazy Capitec employees!!!! Till toat, no amount of money has been refunded this money. Hellopeter please kindly help us and stop this ********** tendencies of Capitec bank...please!