Capitec Bank- ***** on my account to not resolved

on 7 July 2022, I had lodged complaint at Capitec Bank branch in Pretoria Hatfield after realizing that people had logged into my Capitec App using another device. When I was at the bank I was told that there is no money in my account, which I was not aware of because my account had more than R22 000. I was given an incident number which I used to check the investigation progress. I went there again today and I found that the investigation in no longer going on, and the worker at Capitec Brank branch in Denlyn called to ask about their final decision and they said I should I bring Affidavit, case number, and station name. What I did not understand is that Capitec did not contact me when they were done with their investigation. And no one told me the outcomes of the investigation. I need to know how these people took my money and how did I not receive any notification. I also need to know how can people withdraw more than R22000 from my account in one day while I could not withdraw more than R5000 in a day.