Capitec Bank - ***** on my Account not resolved

I've Contacted Capitec on 9 June to log a ***** case for the amount of R 10 381.84 which took place on my Credit Card. My Incident number is ***9 . My Complaint number ***2. Whenever I phone the staff apologies but don't have any feedback with regards to my Refund of the transactions that went off my account. The ongoing feedback is the team is still busy to investigate , but it is showing on my credit card and is accumulated interest and I urgently need a refund as this was *****.