1 reviews | Active since Dec 2019
Capitec bank ***** Dpt. weldone
I made an online purchase from a site on fb. The total purchase price on the site from a company called "FOCUS NOVELTY PTY" suspiciously increased to more than a R100 when final payment was made. The invoice price vs the payment price differed. These red flags got me suspicious. The item I was buying was a 4 in 1 electric plug in to your vehicle jack and the price was fairly reasonable but not "too good to be true" scenario. So I was under the impression I was making an authentic purchase. As soon as a higher amount got paid from my bank I sent the merchant an email. 9 hrs later I contacted Ayola at Capitec ***** dept who was kind and friendly and logged a complaint. Within 24hrs Capitec reversed the payment to my account. Now this gives me confidence in my bank Capitec. My bank protected me. Their ***** policy assists their clients so long as one behaves responsible. NB: ***** is rife in SA so expect to hold for a bit. Someone will answer. I had to hold for a while before Mr Ayola answered. But once he did he was of great relief. Thank you Mr Ayola of Capitec ***** department and thank you Capitec Bank. You get your tap on the back from me.
Thank you for taking time to acknowledge great service, it makes our jobs worthwhile.
Kind regards
Capitec Bank
Thank you for taking time to acknowledge great service, it makes our jobs worthwhile.
Kind regards
Capitec Bank
