Capitec Bank *****

On Friday the 01 October 2021 my Capitec account got hacked the person has been using it ever since until yesterday the 03 October 2021. This morning i went to the bank to get assisted the consultant told me that these nothing they can do and for investigation i need to pay R80 per transaction. How does one pay R80 charge for R50 transaction. Capitec bank always says we must report ***** and what so ever but they cannot assist us. They cant even give you a solution instead they changed my card for me