Capitec bank *****

I have been ****med by Nandina Guest and Cottages in mpumalanga using capitecbank .They sent me account number where I should pay money into for the accommodation. When I called capitec bank they indicated that they cannot disclose tome who the account number belongs to.They cannot assist me.I feel like capitec is helping this Nandina to **** me because they are claiming that they did not receive the money. All I want is my refund.I paid 4000 rand in the account number